Search results for "Public services"
showing 10 items of 17 documents
Can Cross-Border Healthcare Be Sustainable? An Example from the Czech-Austrian Borderland
2019
Cross-border public services are considered to be one of the possible tools to eliminate the periphery position of border regions. The Czech part of the Gmü
New labour market developments in the context of digitalisation and social change: Report of Abstracts
2022
The conference session aims to provide a platform/opportunity for scholars, researchers and professionals from different disciplinary backgrounds to meet, exchange ideas, findings, research results and discuss the topical issues related to the labour market developments in the context of digitalisation and social change. The session is supported by the project The Economic Integration of the Nordic‐Baltic Region through Labour, Innovation, Investments and Trade – LIFT
Inmigración, servicios públicos e integración social
2007
La configuración de nuestras sociedades como espacios de multiculturalidad ha motivado que la integración de la diversidad se convierta en uno de los mayores retos que afrontamos en la actualidad. La inclusión social de las personas inmigrantes en las sociedades de recepción se ve obstaculizada por las dificultades existentes en lo que refiere al reconocimiento de los derechos sociales. Con este artículo tratamos de hacer una aproximación a las condiciones en las que se produce el acceso de las personas inmigrantes a los recursos públicos, con especial atención a los servicios sanitarios.
Exploring Public Sector’s Roles in Collaborative Consumption – A Research Agenda
2018
Part 2: Digital Collaboration and Social Media; International audience; Motivated by the growing significance of sharing economy within our society, we here discuss which role the public sector may have within collaborative consumption (CC). CC refers to a business model grounded on peer-to-peer based sharing of goods and services through community-based online services. While public sector to a large extent has transformed from formalised bureaucratic structures into more hybrid organisations, focusing on the co-creation between public and private stakeholders, public sector’s role within the sharing economy is still in need for further investigation. We reflect on the need for studying ho…
Users of home-care services in a Nordic welfare state under marketisation: the rich, the poor and the sick
2017
Stricter access to public services, outsourcing of municipal services and increasing allocation of public funding for the purchase of private services have resulted in a marketisation wave in Finland. In this context of a Nordic welfare state undergoing marketisation, this paper aims to examine the use of Finnish care services among older people and find out who are using these new kinds of private services. How wide is their use and do the users of private care services differ from those who are using public services? How usual is it to mix both public and private care services? The questionnaire survey data set used here was gathered in 2010 among the population aged 75 and over in the ci…
Bad News and Quality Reputation among Users of Public Services
2018
This manuexamines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchoring bias by comparing formal (report) vs. informal (rumor) communication. Two field experiments were conducted with the participation of passengers of a commuter public train transportation organization (Experiment 1, N = 105) and users of a public university administrative service (Experiment 2, N = 172). The first experiment confirmed the bias produced by the negative initial information, whereas this…
Malas noticias y calidad de la reputación entre usuarios de los servicios públicos
2018
ABSTRACT This manuscript examines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchoring bias by comparing formal (report) vs. informal (rumor) communication. Two field experiments were conducted with the participation of passengers of a commuter public train transportation organization (Experiment 1, N = 105) and users of a public university administrative service (Experiment 2, N = 172). The first experiment confirmed the bias produced by the negative initial informati…
Scritti in onore di Pellegrino Capaldo
2014
La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…
Johan on markkinat! : varhaiskasvatuspalveluiden järjestäminen muutoksessa
2018
Yksityisesti tuotetun varhaiskasvatuksen osuus kasvaa. Kasvu on ollut julkisesti tuettua eli poliittisen prosessin tulos. Yksityisen toiminnan, perheiden valinnan mahdollisuuksien ja palveluntuottajien kilpailun lisääntymissä on kyse varhaiskasvatuksen markkinoistumisesta. Viime kädessä varhaiskasvatuksesta päätetään kuntatasolla. Tutkimuksessamme olemme tarkastelleet, millaisia merkityksiä kuntapäättäjät markkinoistumiskehitykseen liittävät. nonPeerReviewed
Public-service provision in clientelist political settlements: Lessons from Ghana's urban water sector
2015
The politics of public-service delivery continues to be neglected under the supposedly more context-sensitive post-Washington Consensus. Using interviews and documentary evidence from Ghana, this article provides an account of the networks of political interference and informal practices in Ghana's public water utility. It argues that, in order to understand why private-sector participation succeeds or fails and why similar arrangements have different outcomes across developing countries, we need to examine the effects of the informal institutional context, particularly the country-specific political settlement in which public-service provision operates.